Call from anywhere
Make and receive business calls through desk phones, Windows, macOS, iPhone and Android.
Cisco Webex Calling
Cisco Webex Calling
Replace a traditional telephone system with intelligent cloud calling across Cisco phones, computers and mobiles. Digital Office Group provides the planning, number porting, installation, connectivity, training and UK support through Tetra Communications.
A complete cloud business phone system
Webex Calling delivers business numbers, professional call handling and collaboration through the cloud. Users can work from the Webex app or a compatible Cisco device while maintaining their business identity wherever they are working.
Keep existing numbers
We review your number estate and coordinate porting from the current provider.
Manage everything centrally
Control users, locations, numbers, services and supported devices through Cisco Control Hub.
Connect calling and collaboration
Move naturally between calls, messages and Webex meetings in one application.
Webex Calling features
- Business number presentation
- Call hold, transfer and forwarding
- Visual voicemail
- Auto attendants and call menus
- Hunt groups and call queues
- Call park and call pickup
- Shared and virtual lines
- Music and announcements
- Call recording options
- Receptionist and attendant tools
- Hot desking
- Reporting and analytics
- Desktop and mobile applications
- Cisco desk and wireless phones
- Multi-site management
- Supported CRM integrations
- Microsoft Teams integration options
- Customer experience upgrades
Features vary by licence, region, device and configuration. We confirm the final feature set before deployment.
Make every call smarter with AI
Cisco AI Assistant can help users stay focused on the conversation while Webex captures useful context and follow-up information.
Live summaries
Catch up with a concise summary while the call is still taking place.
Transcripts and actions
Review transcripts, important points and identified actions after the call.
Informed transfers
Share context so the next colleague understands the conversation before taking over.
AI Receptionist
Automate suitable enquiries, appointment requests and intelligent call routing.
Connectivity and business continuity
Webex Calling is cloud hosted rather than running from a telephone system in your office. We can design primary internet, resilient connectivity, mobile access and alternative routing together so employees have practical options when a local connection is unavailable.
A joined-up service
- Business broadband and leased lines
- Backup connectivity and mobile resilience
- Network readiness assessment
- Router and firewall coordination
- Call-routing continuity planning
Your Webex migration, managed
Review
Numbers, contracts, users, locations, devices, call flows and connectivity.
Design
Licences, routing, queues, resilience, devices and integrations.
Migrate
Provisioning, number porting, configuration, testing and installation.
Support
User training, technical support and ongoing account management.
Webex Calling FAQs
Can Webex Calling replace our existing telephone system?
Yes. It can provide business numbers, inbound and outbound calling, voicemail, auto attendants, queues, hunt groups and calling across desk phones and applications.
Can we keep our current numbers?
Usually, yes. Portability is confirmed after reviewing the number type and existing provider.
Do all employees need a desk phone?
No. Users can work through the Webex app, with desk phones supplied where they suit the role or workspace.
Is call recording included?
Recording options depend on the licence and compliance requirements. We confirm retention, access and policy requirements during design.
Plan your move to Webex Calling
Speak to Tetra Communications, the specialist communications arm of Digital Office Group, about a secure and fully managed migration.
Contact us