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Webex Collaboration Suite
Calling, meetings, messaging and collaboration work together in one secure application across office, home and mobile work.
Cisco Webex Business Communications
Cisco Webex Business Communications, Powered by AI
Connect your people, customers and workplaces through one secure platform. Cisco Webex brings business calling, meetings, messaging, customer experience, devices and intelligent automation together—designed, installed and supported by Tetra Communications as part of Digital Office Group.
Tetra Communications is the dedicated telecoms, mobile and connectivity arm of Digital Office Group.
Connected communication for your whole organisation
- Webex Calling and cloud telephony
- Cisco AI Assistant and AI Receptionist
- Meetings, messaging and collaboration
- Customer experience and contact centre
- Cisco devices and intelligent workspaces
- Digital Office Group implementation and UK support
One connected platform for every way your business communicates
Webex brings together three parts of the modern workplace: employee collaboration, customer experience, and the devices and workspaces people use. Tetra Communications wraps the technology in practical design, migration, training and ongoing support from Digital Office Group.
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Customer experience
Route calls more intelligently and introduce AI-enabled assistance, virtual agents and contact centre capabilities.
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Devices and workspaces
Connect desk phones, meeting rooms, shared desks and hybrid workers with purpose-built Cisco devices.
The complete Webex collaboration experience
Webex extends beyond cloud telephony, bringing everyday conversations, structured meetings, large events and flexible collaboration into one connected environment.
Calling
Enterprise cloud calling, PBX features, number management and mobile working.
Meetings
Secure video meetings with content sharing, transcription and intelligent assistance.
Messaging
Persistent team spaces, direct messages, presence and secure file sharing.
Webinars
Professional online sessions for larger audiences with interactive features.
Events
Virtual, hybrid and in-person event experiences from one platform.
Whiteboarding
A shared visual space for ideas, planning and collaborative work.
Polling
Live polls, questions and feedback for more interactive meetings and events.
Video messaging
Record and share video updates when a live meeting is not the best use of time.
Put AI to work in every business conversation
Webex AI can reduce manual note-taking, preserve important context and help employees act on conversations more quickly. It is practical automation built into the communications tools people use every day.
Live call summaries
Summarise a call while it is happening so users can catch up and remain focused on the caller.
Actions and transcripts
Review call transcripts, key points and follow-up actions without relying on handwritten notes.
Context-aware transfers
Share a concise call summary so the next colleague understands the conversation before taking over.
AI Receptionist
Answer routine questions, assist with appointments and transfer callers to the right destination.
Smarter meetings
Catch up on missed discussion, identify action points and create concise meeting summaries.
Agent assistance
Give customer-facing teams useful context and assistance while reducing repetitive administration.
AI customer agents
Automate suitable customer interactions while retaining a route to people for more complex enquiries.
Intelligent audio
Reduce distracting background noise and improve voice clarity across different working environments.
Webex AI features, data processing locations and availability vary by licence, device, region and configuration. Tetra Communications will confirm the appropriate package and governance requirements before deployment.
Complete cloud calling for your organisation
Webex Calling provides the familiar functions of a business telephone system without relying on a traditional on-site PBX. It supports individual offices, hybrid employees and multi-site organisations through centrally managed cloud services.
Users can make and receive calls through Cisco phones or the Webex app on laptops, PCs and mobiles. Tetra Communications reviews your numbers, call flows, contracts, connectivity and devices before designing the solution.
Explore telecoms and connectivityWebex Calling features
- Business number presentation
- Call hold, transfer and forwarding
- Visual voicemail
- Auto attendants
- Hunt groups
- Call queues
- Skills and priority routing
- Music and announcements
- Call park and pickup
- Shared and virtual lines
- Receptionist tools
- Call recording options
- Reporting and analytics
- Desktop and mobile calling
- Hot desking
- Central administration
More than a business phone system
Employees can move naturally between messages, phone calls and meetings without switching between disconnected communications platforms.
Video meetings
Screen sharing, captions, transcription, background noise removal and intelligent assistance.
Messaging and presence
See colleague availability, send messages, share files and organise conversations in team spaces.
Connected applications
Connect supported Microsoft, CRM and business applications with familiar employee workflows.
Help customers reach the right person
- Custom greetings and call menus
- Queue announcements and wait information
- Callback request options
- Skills-based and priority routing
- Supervisor visibility and reporting
- AI-assisted customer interactions
- Contact centre options for larger teams
Improve every customer interaction
Missed calls, repeated explanations and poor routing all affect customer experience. Webex supports structured call handling for reception, sales, service and support teams, from professional queues to an AI-enabled contact centre.
We design opening-hours routing, overflow rules, departmental queues and reporting around your real customer journey rather than applying a generic template.
Cisco phones and collaboration devices
Webex supports software-based calling alongside Cisco desk phones, video devices, wireless phones, conference equipment, headsets and room systems.
Cisco 9800 Series
Modern desk phones for everyday calling, shared desks and advanced workplace requirements.
Wireless phones
Reliable business communications for employees moving around a workplace or site.
Meeting room systems
Purpose-built room and desk devices for video meetings, sharing and hybrid collaboration.
Headsets and accessories
Suitable audio devices for receptionists, contact centre agents and hybrid workers.
Secure communications with central control
Calling, meetings, messaging, users and devices can be managed centrally, giving administrators greater visibility and control.
Our telecoms team can work alongside Digital Office Group's managed IT and cyber security specialists, helping communications, networks and user access operate as one joined-up environment.
Security and administration
- Encrypted communications
- Central management through Control Hub
- User, device and service administration
- Security and compliance controls
- Policy-led feature management
- Reporting and service visibility
- Professional onboarding and configuration
From initial review to ongoing support
Tetra Communications manages the project from discovery and design through to number porting, deployment, user training and ongoing service.
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Review
Contracts, numbers, users, locations, devices, call handling and connectivity.
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Design
Webex licences, call flows, resilience, devices and integrations designed around you.
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Migrate
Provisioning, configuration, number porting, installation, testing and migration.
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Support
User training, ongoing technical support and help as your organisation changes.
Cisco Webex from Digital Office Group
Tetra Communications is part of Digital Office Group—not a separate supplier bolted onto your technology. Our specialist communications team combines Cisco Webex, telecoms, mobile and connectivity knowledge with the group's wider expertise in managed IT, cyber security, print and workplace technology.
Real UK support
Speak to a team that understands your solution, call flows and wider technology.
One technology partner
Bring telecoms, connectivity, mobile, IT, cyber security, print and workplace technology together.
Established and accredited
A family-owned technology provider established in 1994 with ISO 9001 and ISO 27001 certification.
Cisco Webex frequently asked questions
Can we keep our existing business telephone numbers?
In most cases, existing telephone numbers can be transferred. We review the number estate and current provider before confirming the porting plan and expected timescales.
Can employees use Webex without a desk phone?
Yes. Employees can make and receive business calls through the Webex app on laptops, PCs and mobiles. Desk phones can still be supplied where appropriate.
What can Cisco AI Assistant do during a call?
Subject to licence and configuration, Cisco AI Assistant can produce summaries, surface key points, identify action items and make transcripts available from call history.
Can Webex provide an AI receptionist?
Yes. Webex AI Receptionist can automate suitable call handling, answer routine questions, assist with appointment scheduling and transfer callers.
Does Webex integrate with Microsoft Teams and CRM systems?
Webex supports a wide integration ecosystem, including options for Microsoft and CRM workflows. The correct approach depends on your applications, licences and required workflows.
Is Webex suitable for customer service teams?
Yes. Webex provides queue and customer experience options including greetings, callback requests, flexible routing, monitoring and analytics. Advanced requirements can use Webex Contact Center.
What happens if our office internet connection fails?
Webex is cloud hosted rather than running from your office. Users may continue through the Webex mobile app or another connection. We can also design resilient connectivity, alternative routing and tested failover into the solution.
Do you provide installation, number porting and training?
Yes. Tetra Communications can manage system design, provisioning, call-flow configuration, number porting, hardware installation, testing, user training and ongoing support.
Ready to explore Cisco Webex?
Let Tetra Communications review your telephone system, connectivity and customer call journey. We will recommend a Webex solution built around your organisation, users and future plans.