24/7 Managed Detection and Response Services
Managed Detection and Response for Continuous Business Protection
Cyber attacks do not follow office hours. Our 24/7 Managed Detection and Response service combines advanced endpoint protection with continuous monitoring, investigation and human-led response from experienced cyber security analysts.
Suspicious activity is assessed around the clock, helping your organisation identify genuine threats, contain compromised devices and respond before an incident develops into a serious business disruption.
Book a Free Cyber Security ReviewMore Than Antivirus Software
Traditional antivirus is designed to identify known malicious files. Modern attacks can use compromised accounts, legitimate applications, fileless techniques and previously unseen methods that may not be stopped by basic antivirus alone.
Managed Detection and Response, commonly known as MDR, continuously monitors activity across protected devices. Automated detection technology is supported by cyber security analysts who investigate alerts, distinguish genuine threats from false positives and take appropriate action.
It provides businesses with access to capabilities normally associated with an internal Security Operations Centre, without the cost and complexity of building and staffing one independently.
MDR can form part of a wider managed IT services and cyber security strategy.
Our MDR service includes:
- 24/7 security monitoring, 365 days a year
- Continuous analysis of endpoint activity
- Human investigation of suspicious alerts
- Proactive threat hunting
- Rapid validation and prioritisation of incidents
- Containment of compromised devices
- Ransomware detection and response
- Alert triage to reduce false positives
- Incident reports and remediation guidance
- Escalation to our IT team when further action is needed
Cyber Security That Continues After Your Team Goes Home
Cyber criminals may deliberately target evenings, weekends and holidays when internal teams are less likely to notice unusual activity. MDR provides continuous oversight of protected endpoints so serious alerts are not simply left waiting in an inbox until the next working day.
Continuous Monitoring
Protected devices are monitored around the clock for unusual behaviour, malicious activity and indicators of compromise.
Human-Led Investigation
Security analysts investigate alerts and apply context to determine whether activity represents a genuine threat to your organisation.
Rapid Threat Containment
A compromised endpoint can be isolated from the wider network, helping prevent malicious activity from spreading to other devices.
Proactive Threat Hunting
Analysts look for suspicious patterns and hidden threats that may not have triggered a conventional security alert.
Reduced Alert Fatigue
Alerts are validated and prioritised, helping remove false positives and ensuring genuine incidents receive the attention they require.
Clear Incident Reporting
You receive clear information about what happened, what action was taken and what additional remediation may be required.
From Detection to Containment and Recovery
Effective cyber security is not only about generating alerts. It requires the ability to investigate suspicious activity, respond quickly and support the organisation through remediation and recovery.
1. Detect
Advanced endpoint technology monitors protected devices for suspicious files, processes, behaviours and attack techniques.
2. Investigate
Cyber security analysts review the alert, examine the surrounding activity and determine the nature and severity of the threat.
3. Contain
Where authorised and appropriate, action can be taken to stop malicious processes or isolate the affected endpoint from the network.
4. Remediate
Our IT specialists support further investigation, system remediation, recovery and any recommended security improvements.
Where an incident affects data, systems or business continuity, MDR can work alongside our disaster recovery services and managed backup solutions.
What Happens When a Threat Is Found?
When serious malicious activity is confirmed, the affected endpoint may be isolated from the rest of the business network. This helps stop the device communicating with other computers, servers or external systems while retaining the connection required for investigation and remediation.
Depending on the nature of the incident, the response may also include terminating malicious processes, quarantining files, reviewing affected user accounts and identifying whether the same behaviour is present elsewhere.
Digital Office Group can then coordinate the technical response through our business IT support services, providing one accountable team from the initial alert through to resolution.
A coordinated response may include:
- Isolating the affected endpoint
- Stopping malicious processes
- Quarantining suspicious files
- Reviewing the sequence of events
- Checking other devices for related activity
- Resetting affected user credentials
- Reviewing Microsoft 365 access
- Installing patches or closing vulnerabilities
- Recovering affected systems or information
- Producing a clear incident summary
Antivirus, EDR and MDR: What Is the Difference?
| Service | Primary Purpose | Monitoring | Human Investigation | Active Response |
|---|---|---|---|---|
| Traditional antivirus | Detect and block known malicious files | Automated | Generally not included | Usually limited to automated quarantine |
| Endpoint Detection and Response | Detect suspicious behaviour and provide greater endpoint visibility | Continuous automated monitoring | Requires an internal or external team to review alerts | Automated and administrator-led response tools |
| Managed Detection and Response | Detect, investigate, contain and support the response to cyber threats | 24/7 monitoring | Included through security analysts | Human-led investigation and policy-based response |
Is MDR suitable for smaller businesses?
MDR is particularly valuable for organisations that do not have an internal cyber security team available around the clock.
Smaller businesses may hold sensitive customer, employee, financial or commercial information but lack the resources required to operate their own Security Operations Centre.
A managed service makes continuous monitoring and analyst-led response accessible through a predictable monthly cost.
Protecting Organisations of Every Size
Managed Detection and Response may be suitable for:
- Businesses without an internal cyber security team
- Organisations handling confidential or personal information
- Professional services, legal and financial organisations
- Charities and not-for-profit organisations
- Companies with remote or hybrid workforces
- Businesses seeking stronger ransomware protection
- Organisations working towards Cyber Essentials or ISO standards
- Companies that must demonstrate stronger security controls to customers or insurers
MDR Works Best as Part of a Wider Security Strategy
No single cyber security product can protect every part of your organisation. MDR strengthens endpoint security, but it should operate alongside secure identities, managed updates, reliable backups, email protection and clear employee processes.
Microsoft 365 Security
Strengthen account security with multi-factor authentication, access controls, secure administration and correctly managed user permissions.
Explore our Microsoft 365 services.
Managed IT Support
Proactive maintenance, patching and responsive technical support help reduce vulnerabilities and keep systems working securely.
Learn more about our managed IT services.
Remote Monitoring
Continuous device monitoring and proactive maintenance help identify technical problems before they become disruptive.
View our remote IT support.
Backup and Recovery
Secure, tested backups support recovery when files, systems or cloud information are deleted, corrupted or encrypted.
Read about our disaster recovery services.
Cyber Security Consultancy
Identify weaknesses, review existing controls and build a security strategy aligned with your organisation’s risks and priorities.
Explore our cyber security consultancy.
Outsourced IT Services
Access a wider team of IT and cyber security specialists without the expense of recruiting every capability internally.
Discover our outsourced IT support.
One Accountable Partner for IT and Cyber Security
Digital Office Group provides more than a standalone security licence. We combine managed detection and response with the practical IT expertise required to remediate incidents, secure accounts, recover data and reduce the risk of the same issue happening again.
As a family-owned business established in 1994, we support organisations with IT, cyber security, Microsoft 365, connectivity, communications and workplace technology.
Why work with us?
- Family-owned and established in 1994
- ISO 9001 and ISO 27001 certified
- Experienced UK-based IT support team
- 24/7 analyst-led cyber security monitoring
- Clear escalation and response processes
- Support for Microsoft 365, endpoints and networks
- Backup, recovery and remediation expertise
- One supplier for IT, cyber security and communications
- Straightforward monthly pricing
- Solutions tailored to your organisation and level of risk
Managed Detection and Response FAQs
What does MDR stand for?
MDR stands for Managed Detection and Response. It combines cyber security technology with continuous monitoring, human investigation, threat hunting and active support when suspicious activity is detected.
Is MDR the same as a Security Operations Centre?
MDR gives businesses access to many of the capabilities associated with a Security Operations Centre, including monitoring, investigation, alert triage, threat hunting and response. It is delivered as a managed service rather than requiring the business to build and staff its own SOC.
Does MDR replace antivirus?
MDR does not simply replace endpoint security software. It builds upon advanced endpoint protection by adding continuous monitoring, human analysis and managed response. The technology and analyst service work together.
Does MDR operate outside normal working hours?
Yes. Our MDR service is designed to monitor protected devices 24 hours a day, seven days a week and 365 days a year, including evenings, weekends and public holidays.
Can an infected computer be isolated remotely?
Where the deployed technology, agreed policies and incident circumstances allow, an affected endpoint can be isolated from the wider network. This helps contain malicious activity while retaining the access required for investigation and remediation.
Will MDR protect Microsoft 365 accounts?
Endpoint MDR primarily monitors protected devices. Microsoft 365 should also be secured with multi-factor authentication, access controls, email protection, backup and cloud security monitoring. Digital Office Group can provide these additional controls as part of a layered cyber security service.
How much does Managed Detection and Response cost?
MDR is normally priced according to the number of protected endpoints, the required level of service and any additional security or managed IT services included. We can review your current environment and provide a clear proposal based on your actual requirements.
Can you take over from our existing IT provider?
Yes. We can review your existing endpoint security, Microsoft 365 environment, administrative access, backup arrangements and current supplier responsibilities before planning a controlled transition.
Who Is Monitoring Your Business Tonight?
Arrange a free cyber security review with Digital Office Group. We will assess your existing endpoint protection, monitoring and response arrangements and explain how 24/7 Managed Detection and Response could strengthen your organisation.
Book Your Free Cyber Security Review