Catch me up
Quickly understand what happened after joining late or stepping away.
Cisco Webex AI Assistant
Cisco Webex AI Assistant
Turn calls, meetings and messages into useful summaries, actions and context. Digital Office Group helps organisations introduce Webex AI with the right licences, configuration, governance and user training.
Contact usPractical AI inside everyday communications
Webex AI Assistant is designed to help people remain engaged in conversations while reducing the administration that follows. Availability varies across Calling, Meetings, Messaging and Control Hub.
Summaries
Create concise summaries of calls and meetings without relying on manual notes.
Action items
Identify tasks and follow-ups discussed during a conversation.
Transcripts
Make conversation detail easier to review and search after suitable recorded interactions.
AI across the Webex workflow
During a call
Ask for a live summary, catch up and identify actions while remaining focused on the caller.
During a meeting
Understand missed discussion, names mentioned, decisions and follow-up work.
Afterwards
Review summaries, transcripts and actions from supported call or meeting history.
When transferring
Share useful context so customers do not need to repeat the entire conversation.
While messaging
Use supported AI tools to translate or adjust the tone of a message before sending.
For administration
Help IT teams find answers and complete supported management tasks more efficiently.
Where Webex AI can create value
Sales teams
Capture requirements, commitments and next steps while giving the customer full attention.
Customer service
Improve handovers and reduce repetitive note-taking after customer interactions.
Management meetings
Create a clearer record of decisions, responsibilities and follow-up actions.
Governance matters
AI summaries and transcripts can contain commercially or personally sensitive information. Organisations should decide who can enable features, how users are notified, what is retained and how access is controlled.
Our implementation review
- Licence and regional availability
- Data and retention requirements
- User access and administration
- Recording and consent policies
- Pilot groups and user training
- Ongoing adoption reviews
Webex AI Assistant FAQs
Is AI Assistant automatically active?
Not necessarily. Availability and administrator settings depend on licence, service, region and configuration.
Can it summarise business calls?
Supported Webex Calling flows can use live and post-call summaries when the required features are enabled.
Does it replace human review?
No. AI-generated output should be checked, particularly where decisions, compliance or customer commitments are involved.
Explore Webex AI safely and practically
Tetra Communications can assess your Webex environment and identify the AI capabilities that fit your users and governance requirements.
Contact us