Answer around the clock
Provide consistent automated call handling during busy periods, evenings or other configured times.
Webex AI Receptionist
Webex AI Receptionist
Give customers a helpful first response even when your team is busy or unavailable. Webex AI Receptionist can handle suitable routine enquiries, support appointment scheduling and transfer callers to the right destination.
Contact usA virtual front desk for your business
Every unanswered call can become a missed opportunity. AI Receptionist provides an additional layer of call handling while preserving clear escalation routes to your employees.
Handle routine questions
Respond to suitable frequently asked questions using approved business information.
Support appointments
Help callers with suitable scheduling journeys where the required integration is configured.
Route intelligently
Understand the purpose of the call and transfer it to the appropriate person, team or queue.
A better customer journey
No rigid menu maze
Let callers explain what they need in natural language instead of navigating a long list of options.
Fast routine answers
Provide approved information without keeping a customer waiting for a person to become available.
Human help remains available
Escalate complex, sensitive or unsuitable enquiries to employees and queues.
Where AI Receptionist can help
Professional services
Capture the reason for a call and route clients to the appropriate specialist or team.
Healthcare and appointments
Support suitable non-clinical information and appointment-related journeys while escalating sensitive needs.
Multi-site organisations
Direct callers across locations, departments and opening hours through one consistent entry point.
Designed around your business
An AI receptionist should represent the organisation accurately. We map the customer journey, approved information, escalation rules, opening hours and fallback behaviour before launch.
Implementation includes
- Call journey and intent mapping
- Approved answers and information sources
- Transfer destinations and queues
- Opening-hours and fallback rules
- Testing with real scenarios
- Monitoring and ongoing improvement
AI Receptionist FAQs
Does it replace our receptionist?
It can handle suitable routine journeys and overflow, but people remain essential for complex, sensitive and relationship-led interactions.
Can callers still reach a person?
Yes. Human transfer and escalation paths are designed into the customer journey.
Is it included with every Webex Calling licence?
No. Availability, licensing, supported integrations and regional access must be confirmed for the intended deployment.
Answer more calls without losing the human touch
Talk to Tetra Communications about designing Webex AI Receptionist around your customers, teams and operating hours.
Contact us