Microsoft 365
in Managed IT ServicesDigital Office Systems
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Microsoft 365 Services and Support
Get more from Microsoft 365 with expert licensing, migration, support, security and administration from Digital Office Group.
We help businesses manage Microsoft 365 properly across email, Teams, SharePoint, OneDrive, user accounts, security and backup.
Book a Free Microsoft 365 ReviewManaged Microsoft 365 for Your Business
Microsoft 365 can support email, communication, collaboration, file sharing and productivity across your organisation.
However, poor licensing, weak security settings and unclear administration can create unnecessary cost and risk.
Digital Office Group can manage your Microsoft 365 environment as part of our wider managed IT services or as a dedicated cloud support service.
Our Microsoft 365 services can include:
- Microsoft 365 licence management
- User creation and removal
- Exchange Online and email support
- Microsoft Teams administration
- SharePoint and OneDrive support
- Multi-factor authentication
- Tenant security reviews
- Microsoft 365 backup
- Migration and onboarding
- Ongoing user support
Our Microsoft 365 Services
Microsoft 365 Licensing
Select and manage suitable licences based on your users, applications, security requirements and budget.
Email and Exchange Online
Support business email, shared mailboxes, calendars, distribution groups and Exchange Online administration.
Microsoft Teams
Support chat, meetings, collaboration, Teams groups, access permissions and user issues.
SharePoint and OneDrive
Help users store, share and collaborate on files through structured Microsoft cloud services.
Microsoft 365 Security
Strengthen user accounts, administrator access, authentication, sharing and email protection.
Microsoft 365 Backup
Protect email, OneDrive, SharePoint and Teams-related information with independent managed backup.
Microsoft 365 Licence Management
Microsoft 365 offers several licence options with different combinations of applications, cloud services and security features.
Businesses can easily end up paying for licences they do not need or using plans that do not provide suitable security and management capabilities.
We can review your existing licences, user requirements and future plans and recommend an appropriate licence structure.
Licence reviews can help identify:
- Unused licences
- Former employees still licensed
- Users on the wrong licence
- Missing security features
- Duplicate services
- Unnecessary monthly costs
- Shared mailbox opportunities
- Future licence requirements
- Upgrade and downgrade options
- Annual and monthly billing choices
Microsoft 365 Business Licence Options
| Licence | Typical Use | Key Features |
|---|---|---|
| Microsoft 365 Business Basic | Users mainly working through cloud and web applications | Business email, Teams, OneDrive, SharePoint and web-based Office applications |
| Microsoft 365 Business Standard | Users needing desktop Office applications | Business Basic services plus desktop versions of Outlook, Word, Excel and PowerPoint |
| Microsoft 365 Business Premium | Businesses requiring stronger security and device management | Business Standard features plus additional identity, security and device-management capabilities |
| Exchange Online | Users requiring business email without the wider Microsoft 365 application suite | Hosted business email, calendar and mailbox services |
Do not choose licences on price alone
The lowest-cost licence may not provide the security, device management or desktop applications your users need.
We help balance cost, productivity and security rather than simply recommending the most expensive option.
Microsoft 365 Business Standard or Business Premium?
Business Standard is suitable for many users who need desktop Office applications, email and collaboration tools.
Business Premium adds stronger identity, endpoint and device-management capabilities that can support a more secure business environment.
The right choice depends on your users, devices, cyber security requirements and whether additional third-party services are already in place.
Exchange Online and Business Email Support
Reliable email is essential for communication with customers, suppliers and employees.
We can support Exchange Online, Outlook, shared mailboxes, calendars, distribution groups and mobile email access.
Our IT support team can also investigate everyday email issues such as sending problems, mailbox access and Outlook configuration.
Learn more about our business IT support services.
Email support can include:
- Mailbox setup
- Outlook configuration
- Shared mailboxes
- Distribution groups
- Calendar permissions
- Mobile email access
- Email aliases
- Mailbox permissions
- Email migration
- Sending and receiving issues
Microsoft Teams Support
Microsoft Teams can bring together meetings, chat, calls, files and collaboration, but poor structure can quickly create confusion.
Meetings
Support online meetings, audio, video, screen sharing and attendee access.
Chat and Collaboration
Help employees communicate through individual and group conversations.
Teams and Channels
Create structured workspaces with appropriate ownership, membership and permissions.
File Access
Support access to files stored through the SharePoint services behind Microsoft Teams.
SharePoint and OneDrive Support
OneDrive gives individual users cloud storage, while SharePoint supports shared company information, document libraries and collaborative sites.
We can help businesses move away from poorly controlled local files and improve how users store, share and access documents.
Appropriate permissions and structure are important to avoid uncontrolled sharing, duplicated information and confusing folder layouts.
SharePoint and OneDrive support can include:
- OneDrive setup and synchronisation
- SharePoint document libraries
- Folder and site permissions
- External sharing reviews
- File migration
- Teams file structure
- Access troubleshooting
- Data ownership reviews
- Leaver data management
- User guidance and training
Microsoft 365 security can include:
- Multi-factor authentication
- Administrator access reviews
- Conditional access policies
- Unused account removal
- External sharing controls
- Email security
- Mobile device access reviews
- Sign-in monitoring
- Partner permission reviews
- Security configuration reviews
Microsoft 365 Security Services
A compromised Microsoft 365 account can expose email, files, contacts and internal conversations.
We can review and strengthen authentication, administrator access, user permissions, external sharing and other important security controls.
Microsoft 365 security can also form part of our wider managed cyber security services.
Multi-Factor Authentication
Passwords can be stolen through phishing, reused across services or exposed in external data breaches.
Multi-factor authentication adds another verification step when a user signs in, helping reduce the risk of account takeover.
We can help configure MFA across Microsoft 365 and support employees through the registration process.
Protect administrator accounts first
Administrator accounts can make significant changes across the Microsoft 365 tenant.
These accounts should receive particularly strong protection and should not normally be used for everyday email and general work.
Microsoft 365 Backup
Microsoft 365 provides resilient cloud services, but businesses can still lose data through deletion, compromise and retention limitations.
Exchange Online
Protect email, folders, calendars and contacts with independent backup.
OneDrive
Recover user files and folders following deletion, corruption or compromise.
SharePoint
Protect shared sites, document libraries and important company files.
Microsoft Teams
Protect supported Teams-related data and connected SharePoint content.
Learn more about our backup and disaster recovery services.
Your business should retain control
Your organisation should know who owns the Microsoft 365 tenant and who has administrator access.
A change of IT provider should not prevent you accessing your own users, data, domains or cloud services.
Microsoft 365 Tenant Ownership and Administrator Access
Microsoft 365 tenants are sometimes created or managed without the customer fully understanding who controls the environment.
We can review tenant ownership, global administrator accounts, partner access, domain control and billing relationships.
This helps ensure your organisation retains appropriate access and can change suppliers without unnecessary disruption.
Microsoft 365 Migration Services
Moving email, files and users into Microsoft 365 requires careful planning to minimise disruption and protect important information.
1. Discovery
We review users, domains, email, files, licences and the existing environment.
2. Planning
The migration scope, timescale, responsibilities and user impact are agreed.
3. Preparation
Accounts, licences, security settings and migration tools are configured.
4. Migration
Agreed email, files and data are transferred into the new environment.
5. Support
Users receive assistance and ongoing Microsoft 365 management begins.
Microsoft 365 User Onboarding and Offboarding
New employees need the correct accounts, licences, applications and permissions before they begin work.
When someone leaves, access should be removed promptly and important business information retained or transferred.
Structured onboarding and offboarding can reduce security risk, prevent licence waste and improve the employee experience.
User management can include:
- Creating new user accounts
- Assigning suitable licences
- Configuring email and applications
- Providing Teams and SharePoint access
- Enabling multi-factor authentication
- Creating shared mailbox access
- Disabling leaver accounts
- Preserving email and OneDrive data
- Removing unused licences
- Reviewing role changes
Common Microsoft 365 Problems We Resolve
Outlook Not Sending or Receiving
Diagnose mailbox, connection, authentication and Outlook profile issues.
OneDrive Not Synchronising
Investigate file conflicts, sign-in issues, storage limits and synchronisation errors.
Teams Access Problems
Resolve meeting, chat, file access, membership and authentication problems.
Shared Mailbox Issues
Review permissions, Outlook access, sending rights and mailbox configuration.
Licence Problems
Identify missing, incorrect or duplicated licences affecting users and applications.
Account Security Alerts
Investigate suspicious sign-ins, account compromise and authentication problems.
Microsoft 365 and Cyber Essentials
Microsoft 365 configuration can affect your organisation's ability to meet Cyber Essentials requirements.
Relevant areas may include multi-factor authentication, administrator access, supported applications and secure account management.
We can review your Microsoft 365 environment and support your organisation through our Cyber Essentials certification service.
Certification preparation can include:
- Reviewing administrator accounts
- Enabling MFA
- Removing unused accounts
- Reviewing supported Office applications
- Checking access permissions
- Reviewing mobile device access
- Documenting account processes
- Confirming tenant ownership
- Reviewing external access
- Preparing assessment information
Support that grows with your organisation
Microsoft 365 can scale as your business adds employees, locations and new ways of working.
We can continue managing licences, users, security and support as your requirements develop.
Who We Support
Our Microsoft 365 services are suitable for:
- Small and medium-sized businesses
- Multi-site organisations
- Professional services firms
- Charities and not-for-profit organisations
- Remote and hybrid workforces
- Businesses moving from on-premise email
- Organisations reviewing Microsoft licensing
- Companies changing IT providers
- Businesses seeking stronger cloud security
- Internal IT teams needing additional support
Why Choose Digital Office Group?
Digital Office Group combines Microsoft 365 support with wider expertise across managed IT, cyber security, backup, networks and connectivity.
As a family-owned business established in 1994, we support organisations across the Midlands and throughout the UK.
Our team can support everyday users, manage the wider tenant and help strengthen the systems and security around Microsoft 365.
Why work with us?
- Family-owned and established in 1994
- ISO 9001 and ISO 27001 certified
- Experienced UK-based IT team
- Microsoft 365 licensing expertise
- Email, Teams and SharePoint support
- Microsoft 365 security reviews
- Managed cloud backup
- Migration and onboarding support
- Cyber Essentials services
- One supplier for wider business technology
Microsoft 365 Services FAQs
What Microsoft 365 services do you provide?
We provide licensing, migration, administration, email support, Teams, SharePoint, OneDrive, security, backup and ongoing user support.
Can you manage our Microsoft 365 licences?
Yes. We can review existing licences, remove unnecessary costs and recommend appropriate plans for different users.
Which Microsoft 365 licence do we need?
The right licence depends on the applications, email, security and device-management capabilities each user needs.
Can you migrate our email to Microsoft 365?
Yes. We can plan and support migration from existing email and cloud environments into Microsoft 365.
Can you support Microsoft Teams?
Yes. We can support meetings, chat, Teams groups, channels, permissions, file access and everyday user issues.
Can you support SharePoint and OneDrive?
Yes. We can help with file migration, permissions, synchronisation, access and document structure.
Do you provide Microsoft 365 backup?
Yes. We can provide independent managed backup for Exchange Online, OneDrive, SharePoint and supported Teams data.
Can you secure our Microsoft 365 tenant?
Yes. We can review MFA, administrator accounts, external sharing, user access, email security and other important controls.
Who should own our Microsoft 365 tenant?
Your organisation should retain appropriate ownership and administrator access to its Microsoft 365 tenant, domains and data.
Can our current IT provider lock us out?
Your organisation should retain appropriate administrative access and documented ownership. We can review the tenant and support a controlled supplier transition.
Can you take over from our existing Microsoft 365 provider?
Yes. We can review administrator access, licensing, partner permissions, security and billing before planning the transition.
How much do Microsoft 365 services cost?
Pricing depends on licence type, number of users and the support, security, backup and migration services required.
Are You Getting the Most from Microsoft 365?
Arrange a free Microsoft 365 review with Digital Office Group. We will assess your licences, users, security, backup and support requirements and identify opportunities to improve control and reduce unnecessary cost.
Book Your Free Microsoft 365 Review