Outsourced IT Support
in Managed IT ServicesDigital Office Systems
Monday to Friday 9:00 - 5:00
Outsourced IT Support for UK Businesses
Gain access to a complete IT team without the cost and complexity of building every technical capability internally. Digital Office Group provides outsourced IT support covering users, devices, Microsoft 365, cyber security, backup, networks and long-term technology planning.
We can act as your fully outsourced IT department or work alongside an existing internal team to provide additional expertise, capacity and continuity.
Book a Free Outsourced IT ReviewWhat Is Outsourced IT Support?
Outsourced IT support means transferring some or all responsibility for your organisation’s technology to an external specialist provider.
Instead of relying on one internal employee or paying separately for different suppliers, your business gains access to a wider team with experience across technical support, cloud services, cyber security, infrastructure, backup and strategic planning.
Digital Office Group can manage the everyday IT needs of your employees while also taking responsibility for the systems, suppliers and security controls that support the wider organisation.
Outsourced support can be delivered through our wider managed IT services.
Our outsourced IT support can include:
- Unlimited remote IT helpdesk support
- Proactive monitoring and maintenance
- Microsoft 365 administration
- User onboarding and offboarding
- Cyber security and endpoint protection
- Managed backup and disaster recovery
- Network and firewall management
- Hardware and software procurement
- Third-party supplier management
- Strategic IT reviews and planning
Fully Outsourced or Co-Managed IT
Different organisations require different levels of support. Some need a complete outsourced IT department, while others already have internal staff who need additional capacity or specialist expertise.
Fully Outsourced IT
We take responsibility for agreed areas of your IT environment, user support, maintenance, security, administration and supplier coordination.
Co-Managed IT Support
We work alongside your internal IT employee or department, providing additional helpdesk capacity, tools, cyber security and escalation support.
Specialist IT Services
Access expertise in Microsoft 365, cyber security, backup, networking, infrastructure or projects without recruiting a full-time specialist.
Responsive Support for Your Employees
Employees need a clear route to technical help when computers, applications, email or business systems stop them working.
Our UK-based technicians provide remote helpdesk support for everyday user issues, escalating more complex problems to senior specialists when required.
Where physical work is necessary, we can arrange equipment replacement, installation or on-site assistance.
Learn more about our business IT support services.
Common support requests include:
- Password and account access issues
- Microsoft Outlook and email problems
- Microsoft Teams support
- Slow or unresponsive computers
- Application and software errors
- Network and Wi-Fi problems
- Printer and scanner support
- Remote-working issues
- New employee setup
- Equipment and device troubleshooting
One Team Across Your IT Environment
Outsourcing gives your organisation access to a wider range of technical skills than would normally be available through a single internal employee.
Microsoft 365
Licensing, user administration, Exchange Online, Teams, SharePoint, OneDrive, access controls and security.
Explore our Microsoft 365 services.
Cyber Security
Endpoint protection, email security, multi-factor authentication, managed firewalls and continuous threat monitoring.
Discover our 24/7 Managed Detection and Response.
Backup and Recovery
Managed backup for Microsoft 365, servers and important business data, supported by practical recovery planning.
View our disaster recovery services.
Networks and Firewalls
Support for business networks, Wi-Fi, remote access, firewalls, connectivity and multi-site environments.
Hardware and Devices
Procurement, configuration and lifecycle management for laptops, desktops, servers and supporting technology.
IT Strategy
Structured technology reviews, upgrade planning, budget guidance and practical recommendations aligned with your goals.
Proactive management can include:
- Continuous device monitoring
- Operating system patching
- Supported application updates
- Security alert monitoring
- Device health and performance checks
- Backup monitoring
- Hardware and software inventory
- Licence and user reviews
- Recurring issue analysis
- Planned device replacement
Proactive IT Management
Outsourced IT support should do more than respond when employees report a fault. Our team proactively monitors supported devices, applies updates and reviews alerts to reduce avoidable disruption.
This approach helps identify recurring issues, security weaknesses and developing hardware problems before they become more serious.
Remote monitoring also provides greater visibility across offices and home-working devices, helping create a more consistent IT environment.
Learn more about our remote IT support and monitoring.
Outsourced Microsoft 365 Support
Microsoft 365 often supports the organisation’s email, files, collaboration and day-to-day communication. It therefore requires careful administration and clear ownership.
As your outsourced IT partner, we can manage Microsoft 365 licences, users, security settings, Exchange Online, Teams, SharePoint and OneDrive.
We can also review administrator access, help retain control of your tenant and ensure user accounts are removed or updated when employees leave or change roles.
Microsoft 365 support can include:
- User creation and removal
- Licence selection and management
- Email and Exchange Online support
- Teams administration
- SharePoint and OneDrive support
- Multi-factor authentication
- Administrator account reviews
- Email security configuration
- Microsoft 365 backup
- Tenant and supplier transitions
Outsourced IT with Managed Cyber Security
Technical support and cyber security should work together. Missing updates, weak access controls and poorly managed accounts can all create unnecessary risk.
Endpoint Protection
Protect supported computers and servers against malware, ransomware and suspicious behaviour.
24/7 MDR
Add continuous analyst-led monitoring, investigation and threat containment outside normal working hours.
Microsoft 365 Security
Strengthen accounts through MFA, secure administration and appropriate user permissions.
Cyber Essentials
Identify security gaps and prepare for recognised certification through our Cyber Essentials support.
One accountable supplier
Businesses can lose time when IT, connectivity, telecoms, security and hardware are supplied by several disconnected companies.
Our wider service capability allows us to coordinate suppliers, investigate cross-service issues and provide one clear point of responsibility.
We Help Manage Your Technology Suppliers
When an issue involves multiple providers, employees may not know who is responsible. Internet suppliers may blame the network, software companies may blame the device and hardware suppliers may refer the issue back to IT.
As your outsourced IT partner, we can investigate the problem, gather the required information and work with relevant third parties on your behalf.
Supplier coordination can include:
- Internet and connectivity providers
- Business software suppliers
- Telecoms providers
- Hardware manufacturers
- Website and cloud application providers
- Print and document technology suppliers
Comparing Internal and Outsourced IT Support
Both models can work well. The right option depends on your organisation’s size, complexity, risk and need for specialist expertise.
| Consideration | Single Internal IT Employee | Outsourced IT Support |
|---|---|---|
| Skills coverage | Dependent on one person’s knowledge and experience | Access to a wider team covering support, cloud, cyber security and infrastructure |
| Holiday and sickness cover | May create gaps in support | Support is delivered through a wider team |
| Recruitment | Requires hiring, training and retention | Technical resources are provided through the service agreement |
| Tools and systems | May require separate investment in monitoring, ticketing and security platforms | Management tools can be included as part of the service |
| Scalability | Additional growth may require further recruitment | Support can expand as users, devices and locations increase |
| Internal knowledge | Strong day-to-day organisational familiarity | Built through documentation, reviews and ongoing account management |
How We Take Over Your IT Support
Moving to an outsourced IT provider should be carefully planned. Our onboarding process is designed to protect access, gather documentation and minimise disruption to employees.
1. Discovery
We review your users, locations, technology, suppliers, challenges and current support arrangements.
2. Technical Audit
Devices, Microsoft 365, networks, backups and security controls are assessed and documented.
3. Handover
We coordinate the secure transfer of administrator access, supplier information and technical documentation.
4. Deployment
Support, monitoring, security and backup tools are installed across the agreed environment.
5. Go Live
Users receive helpdesk details and ongoing outsourced IT support begins.
Suitable for growing organisations
Outsourced IT support is particularly valuable for organisations that have outgrown informal support but are not ready to build a large internal IT department.
The service can expand as you add employees, systems, offices and new security requirements.
Outsourced IT for Organisations of Every Size
Our outsourced IT services are suitable for:
- Small and medium-sized businesses
- Growing multi-site organisations
- Companies without internal IT staff
- Businesses relying on one internal IT employee
- Internal IT teams needing additional capacity
- Professional services firms
- Charities and not-for-profit organisations
- Manufacturing and engineering companies
- Construction and property businesses
- Remote and hybrid workforces
Why Outsource Your IT?
Access a Wider Team
Gain expertise across user support, Microsoft 365, cyber security, networking, backup and infrastructure.
Predictable Monthly Costs
Replace unpredictable support charges with a clearly defined monthly service.
Improved Continuity
Reduce dependence on one employee and maintain support during holidays, sickness and staff changes.
Stronger Security
Apply structured security controls consistently across users, devices and cloud services.
Better Productivity
Give employees direct access to technical help rather than relying on managers or unofficial internal support.
Scalable Support
Expand the service as your organisation adds users, locations and technology.
One Accountable Partner for Your Business Technology
Digital Office Group combines responsive user support with proactive monitoring, Microsoft 365 management, cyber security, backup and long-term technology guidance.
As a family-owned business established in 1994, we support organisations across the Midlands and throughout the UK.
Our wider capabilities across IT, cyber security, connectivity, telecoms, print and workplace technology mean your organisation can consolidate multiple services through one trusted supplier.
Why work with us?
- Family-owned and established in 1994
- ISO 9001 and ISO 27001 certified
- Experienced UK-based IT support team
- Fully outsourced and co-managed options
- Microsoft 365 and cyber security expertise
- Proactive monitoring and maintenance
- Remote and on-site support
- Clear escalation and response processes
- One supplier for wider business technology
- Straightforward monthly pricing
Outsourced IT Support FAQs
What is outsourced IT support?
Outsourced IT support means using an external provider to manage some or all of your organisation’s technology, including user support, systems administration, monitoring, cyber security and IT planning.
Can you act as our complete IT department?
Yes. Digital Office Group can provide a fully outsourced IT service covering users, devices, Microsoft 365, security, backup, networks and technical supplier management.
Can you work alongside our internal IT team?
Yes. Co-managed IT support can provide additional helpdesk capacity, specialist expertise, monitoring tools, cyber security and escalation support.
Is outsourced IT suitable for a small business?
Yes. It can give smaller businesses access to a wider technical team without the cost of recruiting multiple internal specialists.
Will you manage our Microsoft 365 environment?
Yes. We can manage licences, users, email, Teams, SharePoint, OneDrive, security settings, MFA and Microsoft 365 backup.
Does outsourced IT support include cyber security?
Cyber security can be included through endpoint protection, patch management, email security, MFA, managed firewalls, backup and optional 24/7 Managed Detection and Response.
Can you support multiple offices and remote employees?
Yes. We can support users, devices, networks and cloud systems across multiple business locations and remote-working environments.
Can you take over from our existing IT provider?
Yes. We follow a structured onboarding process covering discovery, auditing, administrator access, documentation, tool deployment and user communication.
Do you provide on-site support?
Yes. Many issues can be resolved remotely, but on-site support can be arranged for installations, physical faults, infrastructure work and planned projects.
How much does outsourced IT support cost?
Pricing usually depends on the number of users and devices, the required support level and the Microsoft 365, cyber security, backup and infrastructure services included. We can assess your requirements and provide a clear proposal.
Is outsourced IT cheaper than hiring internally?
This depends on your organisation’s size and needs. Outsourcing can be cost-effective where the business requires access to several technical disciplines but does not need multiple full-time internal employees.
Will we still retain control of our systems?
Yes. Your organisation should retain appropriate ownership and access to its systems, domains, Microsoft 365 tenant, data and supplier accounts. We can help ensure these responsibilities are clearly documented.
Could Outsourced IT Improve Your Business?
Arrange a free outsourced IT review with Digital Office Group. We will assess your current support, technology, security and supplier arrangements and explain how an outsourced service could improve continuity, expertise and user support.
Book Your Free Outsourced IT Review