IT Support
in Managed IT ServicesDigital Office Systems
Monday to Friday 9:00 - 5:00
Responsive IT Support for UK Businesses
Keep your employees productive with fast, reliable IT support from Digital Office Group. Our UK-based technicians help resolve everyday technology problems while proactively maintaining your devices, Microsoft 365 environment and business systems.
From password resets and email problems to network faults and major system disruption, your users have one clear route to experienced technical support.
Book a Free IT Support ReviewIT Support That Keeps Your Team Working
Technology problems interrupt employees, delay customer service and create unnecessary pressure for managers. Our IT support service gives users direct access to technicians who can diagnose problems, explain the solution clearly and get them working again.
Most everyday issues can be resolved remotely. Where physical work is needed, our team can coordinate equipment replacement, installation or on-site assistance.
IT support can be provided as part of our complete managed IT services or as additional support for an existing internal IT team.
Our IT support can include:
- Unlimited remote user support
- Telephone and online helpdesk access
- Desktop and laptop troubleshooting
- Microsoft 365 and email support
- Password and account assistance
- Network and connectivity troubleshooting
- Printer and scanner support
- New user and device setup
- On-site technical support when required
- Escalation to senior technical specialists
What Can Our IT Support Team Help With?
Our technicians support the everyday systems your employees rely on, helping resolve issues quickly while identifying repeat problems that require a longer-term solution.
Email and Outlook
Assistance with sending and receiving email, shared mailboxes, calendars, Outlook profiles, signatures and synchronisation problems.
Microsoft 365
Support for Microsoft Teams, OneDrive, SharePoint, Office applications, licences, accounts and user permissions.
Explore our Microsoft 365 services.
Computers and Laptops
Help with slow devices, software errors, login problems, failed updates, peripherals and general performance issues.
Networks and Internet
Investigation of Wi-Fi, internet, VPN, firewall, network access and connectivity problems affecting users or locations.
Printers and Scanners
Support for print drivers, scan workflows, device connectivity, address books and everyday document technology issues.
Business Applications
Initial investigation and supplier coordination for supported line-of-business software and cloud applications.
Remote IT Support
Remote support allows our technicians to securely connect to an authorised device, investigate the problem and work directly with the user.
This means many common issues can be resolved without waiting for an engineer to travel to site, reducing downtime and helping employees return to work faster.
Our remote IT support service can also include proactive monitoring, maintenance and patch management across supported business devices.
Benefits of remote IT support
- Faster access to technical assistance
- Reduced user downtime
- No need to wait for every issue to receive a site visit
- Support for office and remote employees
- Secure troubleshooting with user permission
- Access to a wider technical team
- Clear escalation when further work is needed
- Consistent support across multiple locations
When is on-site support required?
Physical attendance may be required when equipment must be installed, replaced, cabled, inspected or repaired.
We first diagnose the issue remotely wherever possible so the attending technician understands the likely cause and can arrive with the appropriate equipment or information.
On-Site IT Support
Some technical work cannot be completed remotely. Digital Office Group can provide on-site IT support for installations, network problems, office moves, hardware failures and other physical technology requirements.
On-site assistance can complement your ongoing managed support agreement or be arranged for planned technical projects.
- Computer and laptop installations
- Hardware replacement and upgrades
- Network and Wi-Fi troubleshooting
- Office moves and desk setups
- Server and infrastructure assistance
- New-site technology deployment
- Equipment audits and documentation
Clear Response and Escalation Processes
Support requests should be handled according to their business impact. A complete company outage requires a different response from a routine user query.
| Priority | Example | Initial Response Target | Target Resolution |
|---|---|---|---|
| Priority 1 | Complete business outage or critical system unavailable | 1 hour | 4 working hours |
| Priority 2 | Major disruption affecting several users or an important service | 2 working hours | 8 working hours |
| Priority 3 | Standard issue affecting an individual user or non-critical service | 4 working hours | 16 working hours |
| Priority 4 | Routine request, advice, configuration change or planned work | 10 working hours | 25 working hours |
Resolution times can depend on third-party suppliers, replacement equipment, internet connectivity and the complexity of the underlying issue. Where an immediate fix is not possible, our team will provide updates and workarounds where available.
User Onboarding and Offboarding
New employees need the correct equipment, accounts, applications and permissions from their first day. When someone leaves, access should be removed promptly and company information protected.
New User Setup
Create accounts, allocate Microsoft 365 licences, configure email, provide application access and prepare suitable equipment.
Device Preparation
Configure laptops and desktops with agreed applications, security software, updates and user settings.
Access Management
Provide users with the files, shared mailboxes, Teams groups and business systems required for their role.
Employee Departures
Disable access, preserve important business information, reassign email and recover company equipment.
Role Changes
Review permissions and application access when employees move departments or take on new responsibilities.
Security Reviews
Identify unused accounts, unnecessary administrator access and licences that are no longer required.
Proactive IT management can include:
- Device health and performance monitoring
- Operating system patch management
- Supported application updates
- Disk-space and hardware alerts
- Security and antivirus monitoring
- Failed service notifications
- Backup alert management
- Technical trend analysis
- Device and software inventory
- Planned equipment replacement
Proactive Monitoring and Maintenance
Good IT support should not only react after users report a problem. Supported devices can be monitored and maintained to identify developing issues, missing updates and security weaknesses.
Proactive maintenance helps reduce avoidable disruption and allows recurring technical problems to be investigated rather than repeatedly patched over.
These services form part of our wider managed IT support offering.
IT Support with Cyber Security Built In
Everyday IT administration and cyber security are closely connected. Unsupported software, poorly managed accounts and missing updates can all increase the risk of a security incident.
Endpoint Security
Protect business computers and servers against malware, ransomware and suspicious activity.
24/7 Monitoring
Add human-led threat investigation and active containment through Managed Detection and Response.
Access Security
Strengthen user and administrator access through MFA, secure permissions and structured account management.
Cyber Essentials
Prepare for recognised certification with gap analysis, remediation and Cyber Essentials support.
Backup and Disaster Recovery Support
IT support is not complete without considering how the organisation will recover when important systems or information become unavailable.
We can monitor and manage backup solutions for Microsoft 365, servers and important business data while helping you understand your recovery priorities.
Learn more about our disaster recovery services.
Backup support can include:
- Microsoft 365 backup
- Server and file backup
- Cloud backup monitoring
- Failed backup alert investigation
- Data restoration assistance
- Ransomware recovery planning
- Retention reviews
- Business continuity discussions
Changing IT Support Providers
Moving to a new IT provider should be carefully managed. We follow a structured process to collect documentation, secure administrator access and introduce users to the new service.
1. Review
We assess your users, systems, suppliers, devices and existing support arrangements.
2. Handover
Administrator credentials, documentation and supplier information are transferred securely.
3. Deployment
Support, monitoring and security tools are installed across agreed devices.
4. Go Live
Users receive clear helpdesk details and ongoing IT support begins.
Support that scales with your organisation
Our IT support can grow as your organisation adds employees, devices, locations and business systems.
You can also bring Microsoft 365, cyber security, connectivity, telecoms, backup and workplace technology under one accountable supplier.
IT Support for Businesses of Every Size
Our IT support services are suitable for:
- Small and medium-sized businesses
- Companies without internal IT employees
- Internal IT teams requiring extra capacity
- Multi-site organisations
- Professional services firms
- Charities and not-for-profit organisations
- Construction and property companies
- Manufacturing and engineering businesses
- Remote and hybrid workforces
- Growing organisations reviewing their IT provider
One Support Team for Your Business Technology
Digital Office Group provides responsive IT support backed by proactive monitoring, Microsoft 365 expertise and managed cyber security.
As a family-owned business established in 1994, we support organisations across the Midlands and throughout the UK.
Our wider capabilities across IT, cyber security, connectivity, telecoms, print and workplace technology give your business one accountable partner rather than several disconnected suppliers.
Why work with us?
- Family-owned and established in 1994
- ISO 9001 and ISO 27001 certified
- Experienced UK-based technicians
- Remote and on-site support
- Clear priority and escalation processes
- Microsoft 365 expertise
- Managed cyber security options
- Support for users, devices and networks
- One supplier for wider business technology
- Straightforward monthly pricing
Business IT Support FAQs
What does business IT support include?
IT support can include helpdesk assistance, remote troubleshooting, Microsoft 365 support, user management, device maintenance, network support, security and on-site technical assistance.
Do you provide unlimited IT support?
Unlimited remote support can be included within a managed IT agreement. The exact services, users, devices and exclusions will be clearly defined in your proposal.
Can you support employees working from home?
Yes. Our technicians can support authorised remote employees with laptops, Microsoft 365, VPN access, email, cloud applications and other agreed business systems.
Do you offer on-site IT support?
Yes. On-site support can be arranged where physical installation, inspection, replacement or infrastructure work is required.
Can you support Microsoft 365?
Yes. We can support Microsoft 365 accounts, licences, Outlook, Teams, SharePoint, OneDrive, email, security settings and user administration.
Can you take over from our current IT company?
Yes. We can review your current environment, coordinate the handover of administrator access and documentation and introduce your employees to our support process.
How quickly will you respond?
Requests are prioritised according to their severity and business impact. Critical outages receive the highest priority, while routine requests are scheduled appropriately.
Does IT support include cyber security?
Cyber security services can include endpoint protection, patch management, MFA, email security, managed firewalls, backup and optional 24/7 Managed Detection and Response.
Can you support multiple offices?
Yes. We can support users, devices, Microsoft 365, networks and connectivity across multiple locations.
How much does business IT support cost?
Pricing normally depends on the number of users and devices, the required support level and any Microsoft 365, cyber security, backup or infrastructure services included. We can review your requirements and provide a clear proposal.
Are IT Problems Slowing Down Your Business?
Arrange a free IT support review with Digital Office Group. We will discuss your current service, recurring technical problems and support requirements and explain how we can provide a more responsive and proactive solution.
Book Your Free IT Support Review