What is Managed Print Services

Managed print services (MPS) are tailored solutions that optimise an organisations document technology through monitoring and tracking how a device or fleet of devices are utilised by end users.

Digital Office Service’s Managed Solution

We offer a managed solution that is flexible to support all of your business requirements. Our solutions are tailored to meet each individual business need, so that you can focus on the core activities. Each proposed solution enhances the performance of your print infrastructure and the productivity within your workflow. Our automatic monitoring system and preventative servicing combined with expert account managers and dedicated customer support achieves unrivalled up time.

What’s included?

Digital Office are committed to providing outstanding customer care from installation to account management. All of our engineers are directly trained by each manufacturer, ensuring every piece of your technology is up and running.

Servicing your copier is performed at your office, to minimise downtime. Digital Office Service engineers are trained to the highest manufacturer standards and have years of experience in repairing, refurbishing and maintaining all makes and models of printer.

  • All service call outs
  • All parts and labour
  • 4-hour engineer response
  • Remote Support
  • All toner – colour and mono
  • Routine preventative photocopier maintenance
  • Automatic remote toner monitoring and replenishment
  • Automatic remote meter reading system

Digital Office Service Engineers

Regardless of model or brand our engineers are trained on manufacturers including Xerox, Samsung, Canon, HP and Rowe.

Photocopier Engineer

All service queries are logged to our own system, designed to assign each engineer to attend hardware call outs. Digital Office have a 4-hour target response time which ensures all customers can optimise their technology. Our technicians attend training courses led by all of our manufacturers to constantly improve their knowledge and experience of the devices they service.

Technician Call Outs

When ever an engineer is called out, they will always carry out a preventative maintenance procedure.

Regardless of the fault logged, a preventative maintenance procedure will be carried out. This is a standard check list which provides general up keep – designed to enhance up time of the machine and prevent persistent call outs.

Support Calls

You can log your support calls via a number of channels:

  • Telephone (8.30am – 5.30pm)
  • Website
  • Email
  • Remote Support
  • Instant Toner

    We can monitor your toner levels and send replacements before you run out.

  • Meter Readings

    Meter readings are submitted automatically with our automated billing technology.

  • Trained Engineers

    All of our technicians are manufacture trained to fix any issues with your technology.

  • Remote Support

    Remote Support service allows us to diagnose and solve problems without being on site.

  • Minimise Downtime

    We can minimise machine downtime by ensuring you never run out of toner.

  • Cost Control

    Accurate meter reading on all our devices allow for accurate billing and usage insights.

  • Increase Productivity

    Increase workflow productivity knowing that your print technology is covered by experienced engineers.

  • Free Up Staff

    Digital Office can manage all of your technology allowing your departments to focus on whats important.