Digital Office Service Engineers
Regardless of model or brand our engineers are trained on manufacturers including Xerox, Samsung, Canon, HP and Rowe.
All service queries are logged to our own system, designed to assign each engineer to attend hardware call outs. Digital Office have a 4-hour target response time which ensures all customers can optimise their technology. Our technicians attend training courses led by all of our manufacturers to constantly improve their knowledge and experience of the devices they service.
Technician Call Outs
When ever an engineer is called out, they will always carry out a preventative maintenance procedure.
Regardless of the fault logged, a preventative maintenance procedure will be carried out. This is a standard check list which provides general up keep – designed to enhance up time of the machine and prevent persistent call outs.
You can log your support calls via a number of channels:
- Telephone (8.30am – 5.30pm)
- Remote Support