Remote Support – Solutions for a Secure, Connected Workplace

Digital Office provide a remote support service which allows us to diagnose and solve problems using remote access. Remote Support eliminates the need for a technician to visit your premises or when the problem can’t be fixed remotely, it means the technician can plan a solution in advance before being on site. Remote support enables us to significantly reduce machine downtime with minimal disruption. Our remote services mean Digital Office can ensure full optimisation of your technology from the day of implementation.

What TeamViewer Remote Support offer?

Use TeamViewer for remote desktop support to:

  • Assist work-at-home employees, staff in satellite locations, clients or partners, and business travelers
  • Save time and cut travel costs for onsite, in-person service calls and maintenance
  • Reduce the risk of shipping damage to computers and laptops sent to repair facilities
  • Improve first-call resolution rates

Troubleshoot your technology from anywhere with TeamViewer.

Be IT stress free in 4 easy steps

TeamViewer remote support software lets you connect securely to client computers, access files and applications, and control their desktops as though you were helping them in person.

With the TeamViewer, you can start a remote support session in four steps:

  1. Download and install TeamViewer software on your computer
  2. Send the TeamViewer QuickSupport link to people you’re supporting to run on their computers
  3. Enter their TeamViewer ID in the “Control Remote Partner ID” field
  4. Connect to their computer by entering their password

Once you’re connected, you can see their remote desktop screens, take control of their mouse and keyboard, and fix computer issues on the spot.

Is my equipment covered by Remote Support?

Our remote service is included for the full term of your service contract, right from the installation date of new equipment. The connectivity support package covers all the charges of sending a network engineer to your site or using remote client assistance software to remotely diagnose, then rectify any printing or scanning issues related to your IT infrastructure.

We provide Remote IT Support, the moment you need it.

Tech mishaps happen. Computer glitches, system crashes, and device failures can bring business to a standstill. Instead of making onsite service calls that take time and increase costs, IT pros choose TeamViewer™ to provide instant remote support for their clients anywhere, at anytime. Securely connect to remote computers, access files and applications, and troubleshoot problems — right when your employees and customers need help the most.

Our support includes installation of or updating of the MFD / printer driver or MFD / printer software or MFD / printer firmware, updates will become available during the term of the clients maintenance agreement with Digital Office Group.