Everyday print pains that can be totally avoided
For many businesses today, un-managed print environments can be a hugely underestimated threat. As Ken Thibault (HP Managed Print Services Director) explains, print systems “are often like an iceberg, with customers only seeing the 10% above the surface. But what really kills you lies 90% below the waterline – all of the inefficiencies and wastage that you aren’t even aware existed”.
Thibault is a HP managed print specialist – he works with customers that need help taking control of their print infrastructure. Over the course of his career, he has realised the important role managed print services play in keeping businesses productive and efficient.
Underestimated Print Services
Many companies underestimate the costs involved in keeping their printer systems up and running. 1 in 10 don’t even have an idea of the devices connected to their network, this lack of knowledge may end up costing them dearly. Below are 4 pain points that can be prevented with better print management.
Less pressure on IT
When the printer goes down, normally people turn straight to the IT department. HP Inc, reported that IT help desks spend around 15-20% of their time addressing printer related issues, this hugely reduces the amount of time they can spend amending other technical issues within the organisation.
With Managed Print Services, IT can concentrate on where their skills should lie – things like migrating new software or working on server efficiency. Tasks like these make them much more valuable to your business as well as driving efficiency and improving end user experience.
A study from the Ponemon Institute showed that printers are a major security risk. 60% of IT experts involved in the survey acknowledged that a security break involving a network connected printer has occurred and have predicted this will happen at least once every 12 months. Many businesses do not understand their printers are endpoints, just like PC’s they need to have appropriate security protection. Printers all use hard drives, processors and operating systems making them ideal targets for data breaches.
A correct Managed Print strategy must include security which starts at the hardware. By placing the most secure devices on the network, you are then able to utilise a relevant security solution that enables the relevant people access to confidential or sensitive documents.
Data breaches can cost business millions to recover, along with being hugely disruptive. Managed Print Services are designed to keep breaches away and workflows moving.
Never run out of consumables
Printers rely on up keep to ensure ink, fuses, toner, drums and other consumables remain in working order. When these supplies run out it can be frustrating for the end user and become costly if workflows stop. An example could be an employee who needs to print a report but the printer is out of toner. The employee needs to then waste time looking for a replacement , installing it to the device or re-purchasing one from a store or online (which may take even more time). This is an unnecessary process that can be disruptive to your workforce and their jobs at hand.
Managed Print Services reduce the need for stocks of printer supplies stored away in your workplace while ensuring these parts arrive for your machine just in time – before the business encounters down time.
Digital Office’s managed solutions use software that reads when the toner cartridge reaches 10%. As soon as it reaches this level we will have already sent out a new one or a technician will be there to install it, before you become concerned about running out. Our solutions ensure business continuity.
Documents sent to the right place
In many offices today printers are located in central positions or at the end of isles. According to a survey from HP Inc, 40-50% of pages send to printers are forgotten, resulting in massive unnecessary costs. In workplaces with numerous networked printers, employees can find themselves having to physically search for documents – making this an additional costs that could be prevented.
When implemented a managed print workflow can send files to specific email inbox’s, printers, fax machines or networks to complete document processes. A managed print environment incorporates secured, managed processes to ensure jobs are not lost and documents end up in the right hands.
Adopting a managed print service plan will gain you productivity and full control of your devices. Stop printers being a drain on your resources.